Communication with Patients

Goal:

The seminar will cover important issues which constitute the relationship between medical personnel and patients, so as to improve the skills required for establishing a successful  communication channel with their patients.  This will also assist the medical personnel to handle difficult situations.

Target Audience:

      (Scientific / Professional) and nursing personnel independent of their specialisations on years of experience who come into daily contact with patients and their family members.

Subjects Covered :           

Α) Handling Difficult Situations

  • Communication: What are the board lines between nursing personnel and patients, relatives, and medical doctors.
  • How to deal with possible negative or aggressive reactions from patients.
  • What are the reasons for conflict and how can they be resolved. Which techniques can make communication easier and more effective.
  • The patients and surgery experience.  Before surgery stress/anxiety, After surgery pain and psychological support for the patient.
  • The definition of a difficult patient. How have they become so and how to deal with their complaints and negative reactions.
  • A moribund patient) , communication and support. What is the meaning of death for the patients, family and the personnel.  How can we handle pain, desperation and fear which are the result of a  forthcoming death.

 Β) Team Work and Communication

  • How can a team operate effectively
  • What are the requirements for the creation as well as the development of a team
  • Which are the basic roles that develop within a team and which one suits us better.
  1. C) Skills necessary for counseling patients and their families
  • Which methods may be used by nursing personnel to support or counsel patients and their families
  • How to establish a relationships of trust and respect
  • Techniques for effective communication

    Services Offered:

  • Designing and delivery of the training programme (seminar)
  • Highly Qualified Lecturers
  • Notes prepared by the lecturers
  • Stationery (dossier, notepad, pen)
  • Use the IST computer facilities
  • Use the IST  library facilities
  • Free access to the internet
  • Certificate of Attendance for each participant

Where and When (the dates can be changed)

 Athens (Greece): Flexible dates

Training Days

5

 Working Language

 English

Costs

 550€ / participant (350€ course fee + 200 € organizational support) which includes: course tuition over 5 days, materials, monitoring and evaluation during the course, certificates, cultural events , meals etc.

HOW TO APPLY

You may register i.mani@ist.edu.gr. Please note that places are limited so do not make travel arrangements until confirmation is provided by IST.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Services Offered:

  • Designing and delivery of the training programme (seminar)
  • Highly Qualified Lecturers
  • Notes prepared by the lecturers
  • Stationery (dossier, notepad, pen)
  • Use the IST computer facilities
  • Use the IST  library facilities
  • Free access to the internet
  • Certificate of Attendance for each participant

 

Where and When (the dates can be changed)

 

Athens (Greece): Flexible dates

 

Training Days

5

 

Working Language

 

English

 

Costs

 

550€ / participant (350€ course fee + 200 € organizational support) which includes: course tuition over 5 days, materials, monitoring and evaluation during the course, certificates, cultural events , meals etc.

 

HOW TO APPLY

 

You may register i.mani@ist.edu.gr. Please note that places are limited so do not make travel arrangements until confirmation is provided by IST.