Duration

4 hours

Monitoring Method

Full-time

Language of Delivery

Greek

Start Date

TBA

Location

Athens, Greece

Description

Developed communication skills are the basis of all relationships. Behind the discussions that do not lead to an agreement is an ineffective communication. In the world of sales, communication plays the leading role. We usually listen to answer and not to understand. Most salespeople are transactional rather than emotional. Communication education comes to bridge this gap. The gap between processing and feeling. This specific seminar helps you familiarize yourself with the process, the way and the tools that will lead you to effective communication and the wider achievement of the company’s goals.

Objective of the program

The program aims to provide all that knowledge and above all practical training to enable the participants to maximize their effectiveness in telephone service as well as telephone sales.

Addresses

The seminar is aimed at business executives, call center users, secretaries, receptionists and salespeople.

Lectures

Vasiliki Floropoulou is an adult trainer, author, Business & Life Coach, certified by the Acc Accredited Association for Coaching of the National and Kapodistrian University of Athens. He has many years of experience in the banking industry, professional and experiential experience in personal human resource development as well as many years of experience and experience in communication training, Vodafone. She is the Founder of Floropoulou-coach.me. and speaker at numerous seminars and lectures. He has undertaken numerous corporate trainings for salespeople, business executives, agents in law firms and call centers of large companies. He specializes in Leadership, management, communication and sales techniques. He is a speaker at pharmaceutical conferences, an article writer in a health magazine (Pharmacy management) and a trainer in in-company seminars, in large companies, such as Vardas, Bread Factory, Natura Pharm, Laser4Myopia, etc. a.
A milestone moment in his career is his recent certification by the John Maxwell World Organization (internationally recognized leadership expert, speaker and author, awarded by the AMA ⃰ as a leader in leadership) as a Speaker, Trainer & Coach. It is worth noting that only two have received this distinction in Greece. ⃰ (American Management Association)
Specializes in Leadership, Communication, Goal Achieving, Sales Techniques and Team Spirit. Being highly contagious, what characterizes his trainings is the structure and focus on goal and result, which is universally recognized by the respective audience.

Study Program Structure

  • Principles of Communication
  • Principles of Persuasion
  • Open questions
  • Active listening techniques
  • Body Language
  • AIDA MODEL
  • TEST customer behavior types
  • TEST of seller behavior types
  • Secure closure
  • Successful follow up & Objection Management Learning
  • Active hearing
  • How important body language is
  • How do we recognize the 4 types of customers?
  • How the right questions will lead us to a sure sale.
  • How to turn no and maybe into yes!
  • How with the AIDA Model we will keep the interest of our client undiminished from the beginning to the end.
  • How will the sure closure take place!

Monitoring Methods

The program is offered with:

  • Scheduled Department at our facilities – 68 Sygrou St. (Next to Sygrou Metro – Fix)
  • Online participation in the classroom during the course following the course schedule (modern distance learning).
  • E-learning with on-demand watching video lessons in your own time with a personalized study program, through the modern educational platform of IST College (asynchronous distance learning).
  • Blended Learning: Create your own flexible study program using any of the above tracking methods in combination.

Monitoring Benefits

Upon completion of the program you will be able to:

  • Apply effective sales techniques that will help you increase your business sales and revenue.
  • Enhance the knowledge and skills necessary to provide excellent customer service.
  • Handle your customers’ questions and concerns achieving high levels of customer satisfaction.
  • Build trusting relationships with your customers by earning their loyalty.

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