Duration
68 hours
Monitoring Method
Online & On demand
Language of Delivery
Greek
Start Date
2 November 2024
Location
Athens, Greece
Description
The Executive Diploma in Hospitality and F&B Management is designed to prepare you for a successful career in the field of Hotel and Food Service Management, covering a wide range of topics related to the management and operation of hotels and food service establishments, as well as the implementation of Total Quality Management (TQM). In this context, you will gain the necessary and valuable knowledge on how these critical areas are interrelated and play an important role in achieving excellent operational and maximising profitability in the hotel industry. The programme is implemented in collaboration with Innjobs, the largest nationwide, online tourism job platform, which directly and efficiently connects employers and potential employees from the tourism and food service industries, such as hotels, tourist accommodation and catering.
Objectives of the programme
The aim of the Executive Diploma in Hospitality and F&B Management programme is to provide participants with a comprehensive knowledge and understanding of the overall management and operation of management of hotel units, covering various areas that are critical factors for the quality and quality and profitability.
- Customer Reception: Participants will learn the importance of customer service and customer experience when.
The importance of customer experience and customer experience and customer experience at the time of arrival and departure from the hotel facility.
- Accommodation services: Participants will become familiar with the various forms of accommodation, the management of.
They will become familiar with the different types of accommodation, the management of reservations and the management of rooms and facilities.
- Sales and catering department: strategies for selling and promoting the services of the hotel will be examined.
- Human resources and quality of service: Emphasis will be placed on the training and management of staff training and management, as well as the provision of high-quality services.
Through practical applications and case studies, participants are expected to acquire critical skills, techniques and attributes required to achieve a professional and successful career in the tourism and hospitality industry.
- Because you will gain practical and specialist knowledge that is specifically tailored to the hospitality and foodservice industry, enabling you to upgrade your position and develop your career.
- Because it provides you with the opportunity to improve your skills through case studies and real-life scenario applications.
- Because the programme will introduce you to the latest trends and developments in the industry.
- Because you will gain a better understanding of different areas such as customer reception, catering, cost management and service quality.
- Because you will be able to enrich your networking network.
- Because by working with Innjobs, you will have the opportunity to find a job after completing the programme.
Training Benefits
Entry Requirements
- Owners/Managers of small hotels who need the appropriate skills and knowledge to improve the operation and performance of their businesses.
- Hotel Managers who have already assumed senior management positions in hotels and wish to enrich their knowledge and improve their skills to meet challenges and growth.
- Hotel Department Managers who wish to enhance their knowledge and skills to effectively address management and operational challenges.
- F&B /Operation Managers who wish to gain a comprehensive and specialized background in F&B management.
- Students and graduates of tourism schools seeking an advanced education that will give them a head start for success in their careers in the tourism and hospitality industry.
- Employees in the tourism industry who are interested in advancing their careers.
- Individuals looking to start their career in the hospitality industry, either as hotel and restaurant staff, or in management and operational positions.
Lectures
The lecturers of the program are distinguished professionals with years of experience in the field of Hospitality and F&B, making the program unique in providing specialized and practical knowledge. Program participants will have the opportunity to share their rich experiences with their facilitators, hear real examples from the workplace, get practical advice and learn strategies that have been successfully implemented. They will thus gain immediate, applicable knowledge and be fully familiar with the real requirements and challenges of the industry.
Structure
Modes of Delivery
The programme is offered with:
- Online participation in the classroom during class time by following the course schedule (modern tele-education).
- E-learning with on-demand video recording of the course at your own time with a personalized study plan, through IST College’s modern educational platform (asynchronous tele-learning).
- Blended Learning.
Key Highlights
- Flexible way of monitoring
- Access to IST’s dynamic educational platform
- Guest Lectures with industry experts
- Teaching based on the interactive approach
- Needs identification and analysis, based on your work
- Conducted in Greek
- Utilization of real case studies
ACTA certification
The seminar is certified for the quality of its subject matter, the quality of its lecturers, the way the students are assessed and the quality of its material, with the Quality Training Label of Advanced level by ACTA – Techno vlast of the Aristotle University of Thessaloniki.
You may also be interested in:
The Diploma in Business Administration is a professional specialization program that focuses on the core practices of Business Administration.
Business & Economics,Diploma
The Diploma in Fashion Management provides all the theoretical knowledge and practical skills for the successful management and development of a fashion company.
Arts & Design,Diploma
The Diploma in Food & Beverage Management analyzes the management and operation of food departments including Bar departments.
Diploma,Tourism and Hospitality Studies
The Diploma in Business Administration is a professional specialization program that focuses on the core practices of Business Administration.
Business & Economics,Diploma
The Diploma in Fashion Management provides all the theoretical knowledge and practical skills for the successful management and development of a fashion company.
Arts & Design,Diploma