Effective Customer Service & Sales / Call Center Seminar


4 hours




October 2021




Athens, Greece



Developed communication skills are the basis of all relationships. There is ineffective communication behind the discussions that do not lead to an agreement. In the world of sales, communication plays a leading role. We usually listen to the answer and do not understand. Most salespeople are behavioral rather than emotional. Communication training comes to bridge this gap; the gap between processing and emotion. This seminar helps you to become familiar with the process, the way, and the tools with which you will be led to effective communication and the wider achievement of the company’s goals.


The goal of the program is to offer all that knowledge and especially the internship so that the participants can maximize their efficiency in the telephone service as well as in the sale by telephone.

Why choose the Effective Customer Service & Sales / Call Center Seminar at IST


Γιατί το συγκεκριμένο πρόγραμμα είναι σχεδιασμένο για να προσφέρει επικαιροποιημένη γνώση, σύγχρονες δεξιότητες και να παρουσιάζει τις τάσεις που επικρατούν σύμφωνα με τις πραγματικές ανάγκες της αγοράς εργασίας.


Γιατί με την ολοκλήρωση της εγγραφής σας αποκτάτε ατομικούς κωδικούς πρόσβασης στην δυναμική, ηλεκτρονική πλατφόρμα εκπαίδευσης του IST, μέσω της οποίας έχετε στη διάθεσή σας τα βιντεοσκοπημένα μαθήματα του προγράμματός σας για να τα παρακολουθείτε όσες φορές το επιθυμείτε μέχρι την αποφοίτησή σας, ακόμη και από το κινητό σας, ενώ τo εκπαιδευτικό υλικό και τις σημειώσεις του προγράμματος μπορείτε να τα αποθηκεύσετε για μελλοντική χρήση.


Γιατί έχετε πρόσβαση σε επαναληπτικά e-tests που έχουν δημιουργήσει οι εισηγητές του προγράμματος


Γιατί έχετε δυνατότητα επικοινωνίας με τους εισηγητές για διευκρινίσεις, απορίες και ερωτήματα ακόμη και εκτός μαθήματος, μέσω της πλατφόρμας εκπαίδευσης του IST


Γιατί υπάρχει ευελιξία στον τρόπο παρακολούθησης


Γιατί οι εγκαταστάσεις του IST βρίσκονται σε κεντρικό σημείο της Αθήνας δίπλα στο Μετρό (Συγγρού-Φιξ) με εύκολη πρόσβαση για όσους επιθυμούν να παρακολουθήσουν με φυσική παρουσία

Target Audience

The seminar is intended for business executives, call center users, secretaries, receptionists, and salespeople.


Vasiliki Floropoulou is an Adult Educator, author, Business & Life Coach, certified by the Acc Accredited Association for Coaching of the National and Kapodistrian University of Athens. She has many years of experience in the banking industry, professional and experiential experience in personal development of human resources as well as many years of experience and experiential experience in communication training, Vodafone. She is the Founder of Floropoulou-coach.me. and speaker at a variety of seminars and lectures. She has undertaken a variety of corporate training for salespeople, business executives, agents in law firms and call centers of large companies. She specializes in Leadership, management, communication, and technical sales.He is a speaker at pharmacy conferences, a columnist in a health journal (Pharmacy management) and an instructor in in-company seminars, in large companies, such as Vardas, Bread Factory, Natura Pharm, Laser4Myopia etc.
A milestone in his career is his recent certification by the John Maxwell International Organization (an internationally recognized leadership expert, speaker, and author, awarded by the A.M.A ⃰ as a leader in leadership) as a Speaker, Instructor & Coach. It is worth noting that only two have received this distinction in Greece. ⃰ (American Management Association)
He specializes in Leadership, Communication, Goal Achievement, Technical Sales, and Teamwork. Being highly contagious, what characterizes his training is the structure and the focus on the goal and the result, something that is admittedly recognized by the respective audience.

Curriculum Structure


The program is offered to:

  • Scheduled Class at our facilities – L. L.Syggrou 68 (Next to Metro Station Syggrou – Fix)
  • Online participation in the classroom during the course following the course program (modern distance learning).
  • E–learning with on demand attendance of videotaped courses at your own time with a personalized study program, through the modern educational platform of IST College (distance learning).
  • Blended Learning: Create your own flexible learning program using any of the above attendance methods in combination.


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