Duration

68 hours

Μοde of Delivery

Online & On demand

Language of Delivery

Greek

Start Date

5 November 2025

Location

Athens, Greece

Description

The Executive Diploma in Hospitality and F&B Management programme is designed to prepare you for a successful career in the field of Hospitality Business Management and Food & Beverage Operations. It covers a wide range of topics related to the management and operation of hotels and foodservice establishments, as well as the implementation of Total Quality Management (TQM). In this context, you will acquire the essential and valuable knowledge on how these critical areas are interconnected and play a key role in achieving operational excellence and maximizing profitability in the hospitality industry.

The programme is delivered in collaboration with Innjobs, the largest nationwide online job platform in the tourism industry, which connects employers and job candidates from the tourism and hospitality sectors, such as hotels, tourist accommodations, and mass catering businesses, in an efficient and direct manner.

The programme is overseen by Mr. Argyris Ntouliaris, owner and CEO of Innjobs.net and General Manager of Operations and Quality at Amalia Group Hotels.

Objectives of the programme

The goal of the Executive Diploma in Hospitality and Food & Beverage Management is to provide participants with comprehensive, modern, and applied knowledge in the overall management and operation of hotel and foodservice establishments. The program covers critical areas that directly affect service quality and business profitability, while enhancing the leadership and organizational skills of executives.

Covered Topics:

  • Reception and Customer Service
    Highlighting the importance of first impressions and the overall guest experience upon arrival and departure.

  • Accommodation Services Management
    Organizing and monitoring reservations, room operations, and hospitality facilities to ensure smooth functioning.

  • Sales and Catering Strategies
    Developing techniques for promoting and leveraging hotel and F&B services to increase revenue.

  • Human Resources and Service Quality Management
    Training, motivating, and effectively organizing staff with a focus on excellence in customer service.

Through practical applications, workshops, and case study analyses, participants will acquire the technical knowledge, managerial skills, and strategic thinking required for a successful career in the dynamic hospitality and tourism industry.

Benefits of Participation

  • Stay Updated on New Trends and Best Practices
    The program provides continuous information on the latest developments and best practices in the field of Hotel and F&B Management.

  • Strategic Thinking and Implementation of Profitable Operating Models
    Emphasis is placed on developing strategic thinking and implementing effective operating models to optimize performance and increase profitability in hotels and foodservice businesses.

  • Effective Cost Control
    Participants become familiar with cost control techniques and inventory management, contributing to improving the financial performance of businesses.

  • Application of Total Quality Management (TQM) Principles
    The program focuses on adopting TQM principles in both hospitality and F&B sectors, enhancing the overall customer experience.

  • Organization of F&B Departments and Strategic Menu Planning
    Training is provided in strategic menu design (menu strategy/menu engineering) and the efficient organization and operation of kitchens and restaurants.

  • Understanding Human Resource (HR) Operations
    Participants study the importance of human resource management and learn how to analyze the staffing needs of hotel departments.

  • Case Study Analysis from the Market
    The training is enriched with the presentation and analysis of real cases from hotel units and successful businesses, offering practical application of knowledge.

  • Connection with the Job Market via Innjobs.net / Innjobs.fr
    Innjobs, as a collaborating human resource partner, supports participants in their job search in Greece and abroad, enhancing their professional career prospects.

Develop the skills that will help you succeed in the Hospitality and Food & Beverage industry through the program, enhancing both your technical knowledge and leadership and management skills:

  • Specialized Knowledge and Practical Application
    Gain up-to-date expertise and tools that are directly linked to the real needs of the market (strategic planning, cost control, TQM, HR management, menu strategy, etc.).

  • Leadership Qualities & Management Skills
    Develop leadership capabilities, team management, and the organization of complex operations.

  • Communication and Collaboration
    Cultivate effective communication and teamwork in high-demand environments.

  • Confidence in Decision-Making
    Strengthen your strategic thinking and ability to make quick and well-supported decisions.

  • Critical Thinking & Problem Solving
    Develop flexibility and creativity through the analysis of case studies and the resolution of realistic professional challenges.

Who it is addressed to

  • Owners and Managers of Small Hotels who need the right skills and knowledge to improve the operations and performance of their businesses.

  • Hotel Managers who have already taken on senior management positions in hotel units and wish to enrich their knowledge and develop their skills to meet the challenges of management and development.

  • Hotel Department Managers who wish to enhance their knowledge and skills to effectively address administrative and operational challenges.

  • F&B / Operation Managers who want to acquire a comprehensive and specialized background in F&B management.

  • Tourism Students and Graduates who seek advanced education to gain a competitive edge for success in their careers in tourism and hospitality.

  • Employees in the Tourism Sector who are interested in advancing their careers.

  • Individuals who wish to start their career in hospitality, whether as hotel or restaurant staff members or in managerial and operational positions.

Instructors

The instructors of the programme are distinguished professionals with years of experience in the Hospitality and F&B sectors, making the programme unique in offering specialized and practical knowledge.

Participants will have the opportunity to share their rich experiences with the instructors, listen to real-world examples from the industry, receive practical advice, and learn about strategies that have been successfully implemented. In this way, they will gain immediately applicable knowledge and become fully familiar with the real demands and challenges of the industry.

Founder of INNJOBS.net – General Manager of Operations and Quality at Amalia Group Hotels

Argyris Daouliaris is a graduate of Cornell University with a specialization in Hotel Management and has over 25 years of experience in the hotel industry. In recent years, he has worked as the General Manager of Operations and Quality for the hotels of Amalia Group in Greece. Previously, he held managerial positions in the hotels of the Grecotel Group both in Greece and abroad. Additionally, he is a Professor and Lecturer at colleges in Greece and France in the fields of hospitality, management, and strategic hotel business operations. He is the founder of Innjobs.net, the largest online human resources platform for the hospitality and mass catering industry in Greece, as well as Innjobs.fr in France and Innjobs.co.uk in the UK, with a vision to create a new, dynamic network of workers in the tourism sector.

Chief Operating Officer at Electra Hotels & Resorts

Georgios Spyropoulos is the Chief Operating Officer (CEO) of the Electra Hotels & Resorts Group. He has over 25 years of extensive experience in the tourism industry, primarily in senior executive positions such as Director of Sales & Marketing, Assistant General Manager, General Manager, and Group General Manager in the fields of Air Transport and Luxury Hotels, including:

  • Olympic Air

  • Galileo International (GDS)

  • Aldemar Hotels

  • Intercontinental Hotels Group

  • Porto Carras Resort

  • Chandris Hotels Group

  • Makedonia Palace

  • Electra Hotels & Resorts

Executive Chef – Official Ambassador for Greek Gastronomy / Development Executive Chef at Hospitality Life

Stamatis Loumousiotis is a renowned chef with international recognition and experience. He is currently the Executive Development Chef at Hospitality Life Ltd, based in London. He has managed restaurants across various regions of the world as Executive Chef and Consultant, including the United Kingdom, Europe, and the Middle East. He has gained recognition for his successful collaborations, having served as Executive Chef at the famous restaurant Peyote London and having created chains of Mexican cuisine restaurants in Athens and London. His recognition as the official "Ambassador for Greek Gastronomy" by GREEK TASTE BEYOND BORDERS® (GTBB) confirms him as one of the leading representatives of Greece's gastronomic heritage.

Group Director of Human Resources at Aluma Hotels & Resorts | Business Partner at Total Hospitality

Rania Passari has twenty years of experience in the hotel industry, specializing in Human Resources management for large organizations. She holds an MBA from the University of Piraeus and an MSc in Education with the Use of New Technologies from the Department of Education at the University of the Aegean. She has served as Group Director of Human Resources for well-known hotel groups such as Ella Resorts and Empiria Group, and she worked for several years as HR Manager at Aldemar Hotels & Resorts.
As a speaker at HR conferences and lecturer at private Tourism schools, she has addressed significant topics related to Human Resource Management. In 2024, she was included in the Wellbeing 50 Powerlist, a distinction that highlights executives in the Greek market who stand out for their innovative practices and programs promoting the mental and physical wellbeing of employees. She has recently assumed the position of Group Director of Human Resources at Aluma Hotels & Resorts, a subsidiary of the multinational company Isrotel LTD.

HR Director at Knossians Group Hotels / Grand Hyatt Athens

Dimitris Valergas is an experienced HR Director with over 30 years of experience in the tourism industry, demonstrating his ability to manage and develop effective human resource strategies. He is part of the management team at Knossians Group Hotels of N. Daskalantonakis, where he serves as HR Director overseeing 10 hotels in Greece and abroad, including City & Resorts Hotels / Grand Hyatt. His successful career and consistent presence at the top of the industry reflect his commitment to excellence and the integrity of human resource management.
He has studied Business Administration and Strategic Management, Humanities, Executive Coaching, Business Counseling, and Positive Psychology. He was awarded "Hotel Manager of the Year" in 2021 at the Greek Hotels of the Year Awards. Since 2023, he has been the Chairperson of the Jury at the Greek Hotel of the Year Awards.

Director of Hotel Management | Estia Hospitality Hotels & Villas Management

Marios Andrakakis is the founder and owner of Estia Hospitality Hotels & Villas Management, one of the largest hotel management companies in Greece, with a portfolio of over 130 properties and a presence in Crete, Corfu, Mykonos, and Milos, as well as owning luxury villas and a hotel unit in Crete. He has also served with great success as Project & Connectivity Manager for one of the most dynamic bed banks and online wholesalers operating across the Mediterranean, achieving over 1,000,000 room nights in the company's first year of operation in 2019.
In the past, he was Director of Sales and Operations at various hotels in Crete and Corfu and Contracting Manager for Oad Reisen and LTS Group. His extensive experience and knowledge in online sales and Contracting Management have earned him significant recognition in the B2B sales environment across Europe, both personally and for his company, where he works as Director of Hotel Management. In recent years, many colleges in Greece and abroad have collaborated with Mr. Andrakakis for lectures on Sales, Contracting, Yield, and Revenue Management.

Structure of the Programme

  • Strategic Orientation of Hotel & Tourism Enterprises
  • Market & Competition Analysis in Hotel and Food & Beverage Enterprises
  • Development of Economic Sustainability Studies / Modern Principles of Sustainability (Sustainability, ESG, Green Hospitality)
  • Design & Implementation of Business Strategy

  • Modern Pricing Tactics & Sales Policies
  • Revenue Management & Smart Price Management
  • Application of Sales Strategies for Maximum Performance

  • Management and Organization of Hotel & F&B Departments (Restaurant/Kitchen/Storage/Purchasing Department)
  • Resource Management and Role & Duty Assignment
  • Coordination & Collaboration of Cross-Departmental Operations
  • Total Quality Management (TQM) in Tourism
  • Food & Beverage Hygiene and Safety (HACCP & ISO Standards)

  • Cost Definition & Control Techniques
  • Menu Design & Performance Evaluation
  • Supplier Selection & Inventory Management

  • Recruitment & Selection of Human Resources in the Hospitality Industry
  • Training, Development, and Empowerment of Human Resources
  • Performance Evaluation & Motivation
  • Labor Relations & Management of Challenges

  • Reservation Management and Central Booking
  • Analysis and Use of Hotel Software
  • Customer Reception Techniques and Check-in / Check-out Procedures
  • Customer Service and Complaint Management

  • Market Analysis & Understanding Customer Needs
  • Design & Implementation of Marketing Strategies
  • Brand Management & Hotel Communication Management

Modes of Delivery

  • Online: the monitoring of the programme can be done fully online in real time, having access to the courses and content of the programme is possible in real-time through the easy-to-use and modern platform of IST College.
  • On-Demand: The programme offers the possibility of on-demand attendance. This means that you will have access to video-recorded lessons that you can watch or refer to during the course. This means that you can access video lectures during the training.
  • Mixed: Create your own flexible study schedule using any of the above tracking modes in combination.

Key Highlights

  • Flexible Monitoring Method
    Courses that adapt to your professional schedule, allowing you to combine studies and work.
  • Access to IST College's dynamic educational platform
    Online material, notes, tools, and interactive activities.
  • Guest Lectures with Industry Experts
    Presentations and discussions with industry professionals who share real-life experiences.
  • Teaching based on an interactive approach
    Courses with participation, case studies, and practical exercises that enhance learning.
  • Identification and analysis of needs based on your work
    Guidance based on the real challenges you face in your professional field.
  • Utilization of real case studies
    Analysis of real case studies that connect theory with practice in the hospitality and F&B sectors.

ACTA certification

The seminar is certified for the quality of its topics, instructors, student assessment methods, and the quality of its material, with the Quality Training Label at the Advanced level from ACTA – the Technology Transfer Office of Aristotle University of Thessaloniki.

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