Duration

66 hours

Monitoring Method

Online & On demand

Language of Delivery

Greek

Start Date

6 November 2024

Location

Athens, Greece

Description

The Executive Diploma in Hospitality and F&B Management is designed to prepare you for a successful career in the field of Hotel and Food Service Management, covering a wide range of topics related to the management and operation of hotels and food service establishments, as well as the implementation of Total Quality Management (TQM). In this context, you will gain the necessary and valuable knowledge on how these critical areas are interrelated and play an important role in achieving excellent operational and maximising profitability in the hotel industry. The programme is implemented in collaboration with Innjobs, the largest nationwide, online tourism job platform, which directly and efficiently connects employers and potential employees from the tourism and food service industries, such as hotels, tourist accommodation and catering.

Objectives of the programme

The aim of the Executive Diploma in Hospitality and F&B Management programme is to provide participants with a comprehensive knowledge and understanding of the overall management and operation of management of hotel units, covering various areas that are critical factors for the quality and quality and profitability.

  • Customer Reception: Participants will learn the importance of customer service and customer experience when.

The importance of customer experience and customer experience and customer experience at the time of arrival and departure from the hotel facility.

  • Accommodation services: Participants will become familiar with the various forms of accommodation, the management of.

They will become familiar with the different types of accommodation, the management of reservations and the management of rooms and facilities.

  • Sales and catering department: strategies for selling and promoting the services of the hotel will be examined.
  • Human resources and quality of service: Emphasis will be placed on the training and management of staff training and management, as well as the provision of high-quality services.

Through practical applications and case studies, participants are expected to acquire critical skills, techniques and attributes required to achieve a professional and successful career in the tourism and hospitality industry.

  • Because you will gain practical and specialist knowledge that is specifically tailored to the hospitality and foodservice industry, enabling you to upgrade your position and develop your career.
  • Because it provides you with the opportunity to improve your skills through case studies and real-life scenario applications.
  • Because the programme will introduce you to the latest trends and developments in the industry.
  • Because you will gain a better understanding of different areas such as customer reception, catering, cost management and service quality.
  • Because you will be able to enrich your networking network.
  • Because by working with Innjobs, you will have the opportunity to find a job after completing the programme.

Training Benefits

  • Development of key knowledge and skills for effective management of hotels and restaurants.
  • Awareness of the latest trends and Best Practices in the field of Hotel Management & F&B Management.
  • Implementation of strategies for effective and profitable hotel and restaurant operations.
  • Knowledge of techniques for effective cost control in hotel and restaurant operations.
  • Knowledge of Total Quality Management (TQM) and how to apply it to the management of a hotel’s rooms and F&B departments.
  • Acquiring skills in menu planning and restaurant/kitchen organization.
  • Understanding the HR department and analysing the needs of a hotel’s departments.
  • Analyzing case studies from various hotels and successful organizations in the industry, providing
  • Providing the real dimension of the application of the above concepts.
  • Finding a job through Innjobs.

Develop through the program the characteristics that will help you succeed in the industry:

  • Knowledge and expertise
  • Leadership and management skills
  • Communication and collaboration
  • Confident decision making
  • Critical thinking and problem-solving skills

Entry Requirements

  • Owners/Managers of small hotels who need the appropriate skills and knowledge to improve the operation and performance of their businesses.
  • Hotel Managers who have already assumed senior management positions in hotels and wish to enrich their knowledge and improve their skills to meet challenges and growth.
  • Hotel Department Managers who wish to enhance their knowledge and skills to effectively address management and operational challenges.
  • F&B /Operation Managers who wish to gain a comprehensive and specialized background in F&B management.
  • Students and graduates of tourism schools seeking an advanced education that will give them a head start for success in their careers in the tourism and hospitality industry.
  • Employees in the tourism industry who are interested in advancing their careers.
  • Individuals looking to start their career in the hospitality industry, either as hotel and restaurant staff, or in management and operational positions.

Lectures

The lecturers of the program are distinguished professionals with years of experience in the field of Hospitality and F&B, making the program unique in providing specialized and practical knowledge. Program participants will have the opportunity to share their rich experiences with their facilitators, hear real examples from the workplace, get practical advice and learn strategies that have been successfully implemented. They will thus gain immediate, applicable knowledge and be fully familiar with the real requirements and challenges of the industry.

Argyris Daouliaris is the founder of Innjobs.net, the largest tourism recruitment platform for hoteliers and hotel employees. He has been General Manager of hotels and catering departments for several years (Amalia Group of Hotels, Grecotel, Starwood, Domes etc.) 

He has studied Tourism in Greece with a scholarship at Accor Group in Paris and has a degree in Marketing from ASOEE and in Pricing Policy and Hotel Strategy from Cornell University USA. He has been a lecturer in educational institutions in the courses of Hotel Operations, F&B Management, Sales & Marketing, F&B Cost Control, and HR. He is in Greece and abroad, a consultant for hotel groups, a consultant for hotel pricing policy and strategy and hotel operational staffing at the working level. 

In collaboration with Phillipe Geneletti michelin star chef and chef to French President Macron, they have published the book “Never without my breakfast”. A book that promotes the gastronomic culture and culture of Greece and France.

Dimitris Valergas is an experienced HR Director with over 30 years of experience in the tourism industry, having proven his ability to manage and develop effective HR strategies. He is part of the Management Team of N. Daskalantonakis’ Knossians Group Hotels company, where he has served as HR Director until today in 10 Hotels in Greece and abroad City & Resorts Hotels / Grand Hyatt. His successful career and consistent presence at the top of the industry is testimony to his commitment to excellence and excellence in human resource management.

Stamatis Loumousiotis is a renowned chef with international acclaim and experience. He is currently an Executive Development Chef at Hospitality Life Ltd based in London. He has managed restaurants in various regions of the world as Executive Chef and as a consultant, including the UK, Europe and the Middle East. He has distinguished himself for his successful collaborations, having served as Executive Chef at the prestigious Peyote London restaurant, and has created chains of Mexican cuisine restaurants in Athens and London.

His recognition as an official “Ambassador for Greek Gastronomy” by the GREEK TASTE BEYOND BORDERS® GTBB confirms him as one of the leading representatives of Greece’s culinary heritage.

Andrakakis Marios Andrakakis is the founder and owner of Estia Hospitality Hotels & Villas Management one of the largest Hotel Management companies in Greece with a portfolio of more than 130 properties and presence in Crete, Corfu, Mykonos and Milos as well as owner of luxury villas and a hotel unit in Crete.

At the same time he has served with great success as Project & Connectivity Manager in one of the most dynamic bed bank and online wholesalers operating across the Mediterranean with over 1,000,000 room nights since the very first year of operation in 2019.

Previously, he was Sales and Operations Manager for a number of hotels in Crete and Corfu as well as Contracting Manager for Oad Reisen and LTS Group.

His extensive experience and knowledge in online sales and Contracting Management have brought a huge awareness throughout the B2B sales environment in Europe towards him and by extension his company where he works as Director of Hotel Management.

In recent years many colleges abroad and in Greece have collaborated with Mr. Andrakakis in presentations on Sales, Contracting, Yield and Revenue Management modules.

Marietta Piska is an exceptional professional with experience in Strategic Human Resources, specializing in the hospitality industry, HR & Quality Management, Motivation Trainer, Personal Development Skills and High Analytical Skills. She works at Hatzilazarou H Hotels Collection and holds a Bachelor of Education (BEd) degree with specialization in Education.

Her dynamic presence, combined with her professional experience, makes her an ideal role model to share her knowledge on human resource development and improving the quality of employees in tourism.

He has over 25 years of experience in the tourism industry mainly in senior management positions such as Director of Sales & Marketing, Assistant General Manager, General Manager as well as Group General Manager in the Air Transport sector and in Luxury Hotels such as:

  • Olympic Airways
  • Galileo International (GDS),
  • Aldemar Hotels,
  • Intercontinental Hotels Group,
  • Porto Carras Resort,
  • Chandris Hotels Group,
  • Makedonia Palace,
  • Electra Hotels & Resorts.

He has studied Business Administration and Strategic Management, Humanities, Executive Coaching, Business Counselling and Positive Psychology.

He has been awarded as “Hotel Manager of the Year” in 2021 at the “Greek Hotels of the Year Awards”.

He is the Chairman of the Jury of the “Greek Hotel of the Year Awards” since 2023.

Structure

  • Strategic orientation of hotel and hospitality units
  • Market and competitor analysis
  • Studies for the assessment of economic viability
  • Planning and development of the hotel’s business strategies

  • Pricing tactics and sales policies
  • Revenue management and price management
  • Implementation of sales strategies for maximum performance

  • Organizational structure and operation of the various departments of the hotel (Restaurant / Kitchen / Warehouse / Receiving department)
  • Resource management and definition of roles and tasks
  • Coordination and cooperation between departments
  • Total quality management
  • Food and beverage hygiene and safety (HACCP ISO)

  • Definition of costs and ways of control 
  • Menu design and performance evaluation
  • Selection of suppliers and stock management

  • Recruitment and selection of staff
  • Training and development of employees
  • Evaluation
  • Labour relations management and problem solving

  • Management of reservations and central reservation
  • Hotel programme analysis
  • Customer reception techniques and check-in/check-out procedures
  • Customer service and problem solving

  • Market analysis and understanding of customer needs
  • Design and implementation of marketing strategies
  • Management of communication and promotion of the hotel / Brand name

Modes of Delivery

The programme is offered with:

  • Online participation in the classroom during class time by following the course schedule (modern tele-education).
  • E-learning with on-demand video recording of the course at your own time with a personalized study plan, through IST College’s modern educational platform (asynchronous tele-learning).
  • Blended Learning.

Key Highlights

  • Flexible way of monitoring
  • Access to IST’s dynamic educational platform
  • Guest Lectures with industry experts
  • Teaching based on the interactive approach
  • Needs identification and analysis, based on your work
  • Conducted in Greek
  • Utilization of real case studies

ACTA certification

The seminar is certified for the quality of its subject matter, the quality of its lecturers, the way the students are assessed and the quality of its material, with the Quality Training Label of Advanced level by ACTA – Techno vlast of the Aristotle University of Thessaloniki.

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