DURATION OF STUDIES
84 hours
LANGUAGE OF TEACHING AND ASSESSMENT
Greek
START DATE
November 2021
ATTENDANCE
Online & On demand
LOCATION
Athens, Greece
ACADEMIC PARTNER
Description
In the modern demanding business environment, the position of Secretary is vital. The
responsibilities but also the skills required are constantly increasing especially in today’s digital
environment. Digital Marketing, the knowledge of ERP programs but also the effective handling of all
online applications are now considered prerequisites for a successful professional
career.
This Diploma provides all the theoretical and practical training in secretarial support. Through
this program you will be able to cultivate those skills that are absolutely necessary in
current demanding and competitive work environment.
You will have computer lab lessons to get acquainted with all the digital applications that are
necessary and at the same time, you will have the opportunity to attend for free the complete learning program for the Blind
Typing System.
Objectives
Upon completion of the program you will have gained practical knowledge about:
- The role and duties of a modern Secretary
- The management of superiors - colleagues and subordinates
- The smooth interconnection between the departments
- The management of confidential business information
- Office organization and archiving
- The organization and management of meetings and conferences
- The e-mail
- Event Plannning
- Learning a blind typing system
And at the same time you will gain skills in:
- Time & Stress Management
- Effective Customer Service & Call Center
- Public Relations
Benefits
Target Audience
The Diploma is ideal for Secretaries but also for those who would like to work in the position of Secretary, to Executives and employees of organizations, companies, the Private & Public sector, and for those who want to change their professional orientation.
Lecturers
Nektarios Zisis has been active in the field of pharmacy for 15 years, having served as Sales Manager & Commercial Manager in commercial companies, while now he is in the Pharmacy Network of ADVANCE PHARMACIES SA as a Trainer & Business Consultant as well as a key collaborator of IST. He is a speaker at pharmacy conferences, a columnist in a health journal (Pharmacy management) and an instructor in in-company seminars, in large companies, such as Vardas, Bread Factory, Natura Pharm, Laser4Myopia etc. A milestone in his career is his recent certification by the John Maxwell International Organization (an internationally recognized leadership expert, speaker and author, awarded by the A.M.A ⃰ as a leader in leadership) as a Speaker, Instructor & Coach. It is worth noting that only two have received this distinction in Greece. American (American Management Association) Specializes in Leadership, Communication, Goal Achievement, Sales Tech, and Teamwork. Being highly contagious, what characterizes his trainings is the structure and the focus on the goal and the result, something that is admittedly recognized by the respective audience.
President of the Institute of General and Special Education Studies, member of the committee “A new Authority for the EPAL” of the Ministry of Education, former executive of KEDDY. Evia, Education Consultant of private and public bodies, head of Marketing actions of the KOSTEA group, certified adult educator since 2003 in units related to management, communication, administration anth. potential, negotiations, etc. Leading project teams in transnational actions ERASMUS +, JUST for the last 7 years. Holds a postgraduate degree from a British university. (UEL)
Dimitra Baltouna is a Corporate Communication professional with many years of experience in the field of Strategic Communication and Public Relations and specialized in the fields of Management, Event Management, Media & Marketing. She has worked in the fields of culture, sports and health, academic education, journalism and has a strong volunteer activity.
President of the Institute of General and Special Education Studies, member of the committee “A new Authority for the EPAL” of the Ministry of Education, former executive of KEDDY. Evia, Education Consultant of private and public bodies, head of Marketing actions of the KOSTEA group, certified adult educator since 2003 in units related to management, communication, administration anth. potential, negotiations, etc. Leading project teams in transnational actions ERASMUS +, JUST for the last 7 years. Holds a postgraduate degree from a British university. (UEL)
Ioannis Drivas is a PhD Candidate in the Department of Archives, Librarianship and Information Systems of the University of West Attica. He holds a Master’s Degree (M.Phil) in Information Systems Management from the Department of Computer Science & Information Technology at Linnaeus University in Sweden (M.Phil in Information Systems | Department of Computer Science and Information Technology). He is a member of the Information Management Laboratory of the University of West Attica, while his current research interests are related to the extraction and analysis of internet usage data (Web Mining & Analytics) as well as Predictive Modeling.
Vasiliki Floropoulou is an adult educator, writer, Business & Life Coach, certified by the Acc Accredited Association for Coaching of the National and Kapodistrian University of Athens. Has many years of experience in the banking industry, professional and experiential experience in personal development of human resources as well as many years of experience and experiential experience in communication training, Vodafone. She is the Founder of Floropoulou-coach.me and a speaker at numerous seminars and lectures. He has undertaken a variety of corporate training for salespeople, business executives, agents in law firms and call centers of large companies. Specializes in leadership, management, communication and technical sales.
Curriculum Structure
- Administrative Secretary
- Office Organization and Archiving
- Commercial Mail & E-mail
- Apps for Secretary – Practical Exercises in PC:
- Organize Teleconferencing by Teams or Zoom
- Gmail & Google Calendar
- Use of spell checkers
- Use of Translation Systems: SYSTRAN – GOOGLE TRANSLATE – WORLD LINGO TRANSLATE
- Encryption of Files and Folders
- Transfer large files by WETRANSFER & DROPBOX
- Office availability with remote access and Online Office
- Skype, Team Viewer, Google Drive
- Use spell checking and translation programs
- Electronic Signature
- Use of Search Engines
- Blind Typing System
- Public Relations
- Communication Skills & Body Language
- Time & Stress Management
- Event Management
- Call Center / Effective Customer Service & Sales
Attendance
The program is offered:
- Scheduled Class at our facilities – L.Syggrou 68 (Next to Syggrou Metro – Fix)
- Online participation in the classroom during lessons following the course program (distance learning).
- E-learning with on demand attendance of videotaped courses at your own time with a personalized study program, through the modern educational platform of IST College.
- Blended Learning: Create your own flexible learning program using any of the above attendance methods in combination.
Certification
The Diploma is certified for the quality of its subject, its lecturers, the way students are evaluated and the quality of its material, with the Advanced Quality Label of Advanced level by ACTA – founded by the Aristotle University of Thessaloniki.
Upon successful completion of the program you will also receive the IST’s Certificate of Attendance.
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