DURATION OF STUDIES
100 hours
LANGUAGE OF TEACHING AND ASSESSMENT
Greek
START DATE
October 2022
ATTENDANCE
Online & On demand
LOCATION
Athens, Greece
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Description
The catering department is considered the most profitable part of a hotel business and for this reason great emphasis is placed on the organization of its operation. The Food & Beverage Management it is an integral part of the hotel unit’s activities, while many times, with the high level of service, it contributes to the creation of loyal customers for the hotel business. In the program Diploma in Food & Beverage Management analyzes the way of administration and operation of the food departments including the Bar departments, for which there is a separate educational unit.
Benefits
Το συγκεκριμένο πρόγραμμα είναι σχεδιασμένο για να προσφέρει επικαιροποιημένη γνώση, σύγχρονες δεξιότητες και να παρουσιάζει τις τάσεις που επικρατούν σύμφωνα με τις πραγματικές ανάγκες της αγοράς εργασίας.
Με την ολοκλήρωση της εγγραφής σας αποκτάτε ατομικούς κωδικούς πρόσβασης στην δυναμική, ηλεκτρονική πλατφόρμα εκπαίδευσης του IST, μέσω της οποίας έχετε στη διάθεσή σας τα βιντεοσκοπημένα μαθήματα του προγράμματός σας για να τα παρακολουθείτε όσες φορές το επιθυμείτε μέχρι την αποφοίτησή σας, ακόμη και από το κινητό σας, ενώ τo εκπαιδευτικό υλικό και τις σημειώσεις του προγράμματος μπορείτε να τα αποθηκεύσετε για μελλοντική χρήση.
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Οι εγκαταστάσεις του IST βρίσκονται σε κεντρικό σημείο της Αθήνας δίπλα στο Μετρό (Συγγρού-Φιξ) με εύκολη πρόσβαση για όσους επιθυμούν να παρακολουθήσουν με φυσική παρουσία
Target Audience
To hospitality and catering and entertainment businesses - Bar, their employees and to those who want to work professionally in the field of catering and entertainment - Bar. With practical applications and case studies, the participants, upon completion of the seminar, will be able to meet the demands of a dynamic industry, such as that of catering and entertainment - bar.
Lecturers
Konstantinos Theodorakis is an Economist with postgraduate studies in Management of Tourism. He has many years of experience in adult education, as well as in-company training, in thematic areas such as: Tourism Management and Organization, Catering & Leisure Unit Customer Service, Design & Promotion of Tourist Packages and the Use of New Tech Human Resources of the Tourism sector.
Nelli Kalamara has graduated from the Classical Department of Philology of the University of Athens and has done postgraduate studies in interpretation and translation.
She has been working as a journalist specializing in food and spirits for the last 15 years. At the same time she has been the editor-in-chief and editorial director of Greek and English-language magazines and guides dealing with hotels, taste and general well-being.
Today she works as content manager and food & spirits editor at Madame Figaro magazine, while maintaining the food blog #tidbits within madamefigaro.gr. @kounelly is her Instagram alter ego.
Vasilios Kanellos is an executive in the F&B industry with a strong knowledge background in the food and beverage sector. He has over 20 years of experience in managing teams and ensuring customer service and food safety (ISO) process standards. During this time, he has worked in major Hospitality units, mentored emerging talent and spoken at hospitality industry events.
Loukia Samata has studies in Economics (National and Kapodistrian University), MSc in e-Business and Digital Marketing and a postgraduate degree (PMBA). She works as a Digital & e-Commerce Marketing Manager in a nutritional and health supplement company and is co-founder & CEO of Fertility Route, an online medical & tourism mediation company specializing in IVF.
Argiris Ntaouliaris is the founder of Innjobs.net, the largest job search platform in tourism for hoteliers and hotel employees. For a number of years, he has been the General Manager of hotels and food departments (Amalia Group of Hotels, Grecotel, Starwood, Domes etc.)
He has studied Tourism in Greece with a scholarship in the Accor group in Paris and he has a degree in Marketing from ASOEE and in Pricing Policy and Hotel Strategy from Cornell University USA. He has been a teacher in educational institutions in the courses of Hotel Operation, F&B Management, Sales & Marketing, F&B Cost Control, HR. He is in Greece and Abroad, consultant for hotel groups, consultant for the pricing policy and strategy of hotels but also the operational staffing of hotels at a working level.
Also in collaboration with Phillipe Geneletti a Michelin star awarded chef and chef of the French President Emmanuel Macron, they have published the book “Never without my breakfast”. A book that promotes the gastronomic culture of Greece and France.
Alexandros Rapesisstudied Tourism Business Management at the University Of Hertfordshire and holds an MBA from Lincoln University and an MA in Hospitality Management from Thames Valley University. In the last 20 years, he has been a high-ranking executive in the field of Tourism and Hospitality in large groups such as Hotel Pentelikon Athens, Hilton Athens, The Margi Athens, Posidonion Grand Spetses, Amalia Group of Hotels, Antenna Group of Companies. He has extensive experience and expertise in subjects related to Banquet Management, Restaurant & Bar Management, Revenue, Purchasing, Recruiting, Sales Management.
Konstantinos Strutzos is a tourism and hospitality business executive, General Manager of the Avra Imperial Hotel, with studies in Tourism Business and Revenue Management at TEI Thessaly and Cornell University respectively. Active member of the European Hotel Managers Association, active member of the Panhellenic Association of Winemakers, the association of managers of Crete and co-founder of Athens Wine Tasting. He has many years of experience in international and domestic Hospitality businesses mainly in Food & Beverage, Operations and Revenue management. His vision is to inspire the new generations and develop the new executives of tourism and hospitality.
Curriculum Structure
PART 1:
Introduction to F&B (Food & Beverage)
- Introduction to the management of food companies
- Structure of food businesses
- The forms of restaurant businesses and their organization
- Principles of design of spaces and mass catering facilities
- Identification and selection of equipment
Organizing methods & techniques of the mass production and catering sector
- Food production and distribution systems
- Analysis of food production systems
- Food hygiene, equipment, staff
- Ways to ensure hygiene and safety in the workplaces of restaurant companies
- Food supply and storage
- Standardization of production and serving recipes
- Quality assurance systems (eg HACCP and ISO)
Hotel’s Bar Management
- Organization and operation of the Food Bar Departments
- Important features of Personnel Administration
- Customer service and sales promotion Bar
- Financial exploitation and management
- Analysis of financial results
- Wine products in the hotel industry
PART 2:
Human Resources and Development
- Features of the food departments' staff
- Human Resources planning
- Staff organization for mass production
- Evaluation of professional performance
- Development of sales promotion programs
Supply Chain - Logistics
- Introduction - Basic Concepts
- Orders Management and Processing
- Warehouse functions
- Stock management
Marketing of Food Departments
- Quality of Services
- Customer satisfaction
- F&B Marketing
Food Services Management
- F&B Operations Management
- Strategy in Tourism and Hospitality
- Human resource Management
- Financial management
- Sales management
- Food production costing
Attendance
The program is offered:
- Scheduled Class at our facilities – L. L.Syggrou 68 (Next to Metro Station Syggrou – Fix)
- Online participation in the class, following the course program (distance learning).
- E–learning with on demand attendance of videotaped courses at your own time with a personalized study program, through the modern educational platform of IST College (distance learning).
- Blended Learning: Create your own flexible way of attendance combining any of the above ways, based on your schedule and needs.
Certification
This Diploma is certified for the quality of its topics, its speakers, the way students are evaluated, but also the quality of its material, with the QualityTrainingLabel Advanced Level by ACTA – Founded by the Aristotle University of Thessaloniki
Upon successful completion of the program you will also receive the Certificate of Attendance from the IST.
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